Q1. What payment methods are accepted?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
Q2. What are the available delivery terms?
Delivery is available via major international carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
Q3. What is the typical delivery time?
In-stock goods are generally shipped within one week. For non-stock items, lead time ranges from 15-30 days depending on the order quantity.
Q4. Does the product include a warranty?
We provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
Q5. How are customs and international shipping handled?
We offer flexible shipping solutions. If you have import experience, we ship via standard international express. For those without experience, we can manage customs, taxes, and door-to-door delivery. Shipments to the USA under $600 are typically tax-free.
Q6. What materials are used in the instrument set?
The instrument set is primarily constructed from high-quality surgical-grade steel, ensuring durability and compliance with ISO and CE standards.