What are your shipping modes and typical charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, or post upon request from clients. Charges depend on destination and weight.
Do you hold international quality certifications?
Yes, we have obtained ISO13485 system certification and CE certification. Some products are also registered with the FDA 510k.
What is the minimum order quantity (MOQ)?
We generally expect minimum orders to be at least US$500. However, we support smaller sample orders initially for market testing.
Do you provide free samples?
We can offer free samples for certain items, though the customer is responsible for the freight costs.
Can you provide products not shown in the current catalogue?
Yes, if you provide pictures or samples of similar orthopedic products, we can source or produce them, though delivery may take longer.
What are your standard payment terms?
For amounts under 800 USD, 100% in advance. Over 800 USD, 30% T/T in advance and balance before shipment. We accept L/C, T/T, Western Union, and PayPal.