Q1: What are the available shipping modes and associated charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or via post upon specific request from clients. Charges depend on the weight and destination.
Q2: Do your products carry ISO and CE certifications?
Yes, our products are manufactured under strict quality standards and have obtained ISO 13485 and CE certifications to ensure safety and quality.
Q3: What is the minimum order quantity (MOQ)? Do you offer samples?
We generally expect minimum orders to be around US$500. However, we provide sample orders for market testing. We can offer free samples, though the freight cost is typically covered by the customer.
Q4: Can I purchase products that are similar to those in your catalogue?
Certainly. You can send us pictures or samples of the items you need. Note that customized or non-catalog items may require a slightly longer delivery time.
Q5: What are your payment terms and stock availability?
We maintain stock for most listed products produced monthly. Payment for orders under 800USD is 100% in advance. For orders over 800USD, it's 30% T/T in advance and the balance before shipment. We accept T/T, L/C, Western Union, and PayPal.
Q6: What is your policy for after-sales service and warranty?
We provide a 1-year warranty on our instruments. Our after-sales service includes return and replacement policies for quality-related issues.
MGMT Orthopedic Implants
